Question? Check our FAQs!

Entering one of our competitions is easy.  You just need to register and open your account, then follow the easy 3 steps.

  1. Pick your competition from the many on offer
  2. Choose the amount of tickets you want into the competition
  3. Receive your ticket(s) and wait for the Live Draw.

Our competitions last for a fixed period. Details for each draw are featured on the Live Competition page on our website.

The prize draw will take place on the date stated in each competition details.  The draw itself will be available to view on social media channels via a live stream.  Winners will then be contacted and a record of the winner of each prize placed on the website.


The competition is open to all residents in the UK and Northern Ireland, aged 18 years or over.


The maximum number of tickets for each competition are displayed in the draw details. This maximum number is fixed and will not change.

Both the maximum number of tickets for sale, and the total of tickets sold so far, are displayed in the draw details.

Once the payment process has been completed you will receive an email containing your ticket details.

You ticket numbers to all current and previous competitions will also show in your account section.

Each competition has a fixed number of available tickets for purchase.  Your chances of winning can be calculated from the number of tickets you have purchased from the overall number of tickets sold for each competition.  The maximum number of tickets available for each competition is fixed and will not change once the competition is live.

You can view your tickets and transactions in the My Account section of the website.

Unfortunately not, the purchase of a ticket is final and cannot be either amended or withdrawn.

Please use the forgot my password feature on our website

In your email order confirmation, next to any instant win number will say the words “Instant winner” along with the corresponding prize, your name will also show on the live results page HERE.

If you have won Vortex Cash, this will automatically credit to your site wallet. 

You can then choose to withdraw your winnings to your bank/PayPal account by going to the wallet in your account section.

If you have won a physical prize, please fill out a claim form HERE.


The cost of each ticket is clearly stated by each competition and won’t change during the sale period.

We use secure, encrypted connections across our website and do not hold your card details on our servers.

You may enter the competition for free by complying with the following conditions:

(a) send your entry by first- or second-class post to the Promoter at the following address:

Vortex Competitions Ltd

24 Windsor Place, Cardiff, CF10 3BY

(b) hand delivered entries will not be accepted and will not be entered into the random


(c) include with your entry the following information:

(i) your full name.

(ii) your address.

(iii) a contact telephone number and email address; and

(d) incomplete or illegible entries will be disqualified.

(e) you may make multiple free entries for any competition (up to any limit placed on

entries by the Promoter) but each free entry must be submitted and posted to the

Promoter separately. Bulk entries in one envelope will not be accepted as multiple

entries and if a bulk entry is received, it will be counted as one single entry.

(f) by entering the competition, you are confirming that you are eligible to enter and accept

the terms and conditions.

Prize mechanics

Winners will be contacted using the email address and mobile number associated with your registered account.  Please also check back on the website after each prize draw where the winner will also be featured.

We will arrange for delivery of your prize with you

Although we aim to provide the prize as advertised, we also give cash alternatives where possible,

To ensure transparency and compliance, we would like to take a photo of you and your prize to go onto the winners page of our website. If not just let us know.

We will contact all winners using the registered email and mobile number on their account, so please ensure these are kept up to date. If we are unable to reach you within 28 days we reserve the right to award that prize to another randomly selected entrant. The prize may not be claimed by a third party on your behalf.